To which countries can I send money with uLink?
We have an excellent coverage worldwide including Mexico, Central America, the Caribbean, South America, Asia, Europe, Africa, and Australia. Click here to see the full listing of our destinations.
How much money can I send with uLink?
As a Silver Level Customer: You can send up to $1,999 daily and up to $4,999 during a 30-day period.
As a Gold Level Customer: You can send up to $2,999 daily and up to $7,999 during a 30-day period.
As a Platinum Level Customer: You can send up to $4,999 daily and up to $14,999 during a 30-day period.
As a Diamond Level Customer: You can send up to $9,999 daily and up to $24,999 during a 30-day period.
If you would like to check your eligibility for a level increase, please contact Customer Service and we would be happy to look into your request.
Is it required to sign up to send money with uLink?
Yes, you are required to sign up in order to send money, pay bills, or reload phones with uLink. uLink allows you to save your information, add beneficiaries and payment methods without having to enter all the information every single time you make a transfer. All the information saved in your profile is always safe and protected.
How much time does it take for a transfer to be paid out?
The time taken to process a transfer depends on your sending method. If you decide to send money with a credit card, debit card, or using the uLinkcard Prepaid Mastercard®, the transfer will be available within 30 minutes to 1 hour. If you choose bank account as your method of payment, the transfer will be available within 4 business days. Please note that uLink makes every effort to ensure timely processing of transactions. However, at times, there are factors that are outside of our control that may cause processing delays. Such factors may include:
Additional information needed by uLink or the recipient’s bank/financial institution for added security
Verification of your bank account
Paying network processing hours
Branch location business hours
Holidays
Errors in recipient’s details
…and more
For questions and concerns regarding the status of a transfer, feel free to contact Customer Service.
How can I cancel a transaction?
You can cancel a transaction any time before it is paid to your beneficiary and without having to pay any fee. To cancel a transaction, go to the “Transaction History” section or by clicking on the “cancel” icon shown in the recent transactions table of your uLink dashboard. Please note, that you can only cancel a transaction if it is in “PAYABLE” status. If you need any additional help regarding the cancellation of your transfer, please contact Customer Service.
How will my beneficiary receive the money?
There are four ways by which your beneficiary can receive money the money you send:
1. Cash payout at any of our paying agents
2. Credit to your beneficiary’s bank account
3. Home delivery (available in certain countries)
4. Digital wallets (available in certain countries)
