Top 10 FAQs

To which countries can I send money with uLink?

We have excellent coverage worldwide including Mexico, Central America, the Caribbean, South America, Asia, Europe, Africa, and Australia. Click here to see the full listing of our destinations.

How much money can I send with uLink?

  • As a Silver Level Customer: You can send up to $1,999 daily and up to $4,999 during a 30 day period.
  • As a Gold Level Customer: You can send up to $2,999 daily and up to $7,999 during a 30 day period.
  • As a Platinum Level Customer: You can send up to $4,999 daily and up to $14,999 during a 30 day period.
  • As a Diamond Level Customer: You can send up to $9,999 daily and up to $24,999 during a 30 day period.
If you would like to check your eligibility for a level increase, please contact Customer Service and we would be happy to look into your request.

Is it required to sign up to send money with uLink?

Yes, you are required to sign up in order to send money, pay bills, or reload phones with uLink. uLink allows you to save your information, add beneficiaries and payment methods without having to enter all the information every single time you make a transfer. All the information saved in your profile is always safe and protected.

How much time does it take for a transfer to be paid out?

The time taken to process a transfer depends on your sending method. If you decide to send money with a credit card, debit card, or using the uLinkcard Prepaid Mastercard®, the transfer will be available within 30 minutes to 1 hour. If you choose bank account as your method of payment, the transfer will be available within 4 business days. Please note that uLink makes every effort to ensure timely processing of transactions. However, at times, there are factors that are outside of our control that may cause processing delays. Such factors may include:
  • Additional information needed by uLink or the recipient’s bank/financial institution for added security
  • Verification of your bank account
  • Paying network processing hours
  • Branch location business hours
  • Holidays
  • Errors in recipient’s details
  • …and more
For questions and concerns regarding the status of a transfer, feel free to contact Customer Service.

How can I cancel a transaction?

You can cancel a transaction any time before it is paid to your beneficiary and without having to pay any fee. You can cancel a transaction directly from the “Transaction History” section or by clicking on the cancel icon shown in the recent transactions table of your uLink dashboard. Please note, that you can only cancel a transaction if it is in “PAYABLE” status. If you need any additional help regarding the cancellation of your transfer, please contact Customer Service.

How will my beneficiary receive the money?

There are three ways that your beneficiary can receive money:
1. Cash payout at any of our paying agents
2. Home delivery (available in certain countries)
3. Credit to your beneficiary’s bank account.
Click here to search for a paying agent that meets your needs

How much does uLink charge to send money?

Our fees vary depending on the service, destination country, the amount being sent, and the payment method being used. Our fees start at $0 for money transfers. We request you to please log in to your uLink account to verify the fee calculation for the service, destination country, amount and payment method you plan on using.

How can I send money with uLink?

If you’re not registered with uLink, sign up with uLink or download the uLink Money Transfer app on Google Play and on the App Store. If you’re already registered, log in to your uLink account.
Click “Send Money” and follow the instructions on your screen.
STEP 1: Add your beneficiary’s information and enter the amount you’d like to send
STEP 2: Select how you’d like to pay for your transfer. You can choose to pay with your bank account, debit, credit card, or by using the uLinkcard Prepaid Mastercard®
STEP 3: Review and confirm your transfer.

How will I know once my beneficiary receives the money?

Log in to your uLink account to check the status of your transaction and click on Send Money > Transactions. Also note that at the time of adding your beneficiary, you have the option to have us send an SMS to your beneficiary to notify them once the money is available for collection or once it has been deposited into their account.

How can I be sure that my financial information and my personal data are safe?

At uLink, the safety and security of our customers is our top priority. We are committed to processing your transaction securely and keeping your personal and financial information safe. We use an encryption system and also use security measures such as Identification Code that help further protect your information. Our system is also monitored and verified by Verisign.

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