Help

Send and Receive Money

How Can I Create a Transaction?

Click on “Send Money Now“. Select or add a beneficiary and enter the amount you would like to send. Select or add your payment method and finally review and confirm your transaction.

How Much Money Can I Send with uLink?

As a Basic Customer you can send up to $999 daily, as a Silver customer you can send up to $1999 daily, as a Gold Customer you can send up to $2,999 and as a Platinum customer you can send up to $3,999 daily. Please contact Customer Service if you would like to check your eligibility for a level increase.

To Which Countries Can I Send Money with uLink?

We have wide coverage in all Mexico, Latin America, and Asia. You can click here to see the full listing of our destinations.

Is it Required to Sign Up to Send Money with uLink?

Yes, signing up will allow you to have more control of your transactions to make the process faster. All of the information saved in your profile is always safe and protected.

Is there any cost for signing up with uLink?

No, signing up with uLink is completely free.

How Much Time Does it Take to Complete a Transaction with uLink?

uLink will use its best efforts to ensure the timely processing of transactions. However, to a great degree, the service depends on factors outside of our control that might delay a transaction. Such factors may include: additional information required by uLink or recipient bank for your security, verification of your bank account, paying network processing hours, branch location hours/delivery hours, holidays, errors in recipient details, among others.

How Will My Beneficiary Receive the Money?

There are two ways: in cash, through our paying agents or credit to your beneficiary’s bank account. Click here to search for a paying agent that adjusts to your needs.

How Will I Know When My Beneficiary Receives the Money?

Log in into your uLink account and click on Send Money>Transactions to check the status of your transaction. Also, when adding your beneficiary, you have the option to send and SMS to your beneficiary to notify him when the money is available for collection.

What are uLink's Reception Methods to Send Money?

You can send money using your bank account or you can send money via credit or debit card.

What Does my Beneficiary Need to Collect the Money?

Depending on the destination country, your beneficiary must present the transaction number and a valid official photo identification such as a driver’s license, passport, visa, etc.

Transaction History and Track Transaction

How Can I Check My Transaction History?

To check your transaction history, log in into your uLink account and click on Send Money and then click on Transactions. Search by transaction number or by date and then click on the transaction to view the details.

Security and Privacy

How Can I Be Sure That My Financial Information and My Personal Data are Safe?

At uLink we are committed to process your transaction securely and keep your personal and financial information safe. We use encryption system and we also use security measures such as Identification Code that help protect your information. Our system is also monitored and verified by Verisign.

What is uLink's Privacy Policy?

uLink is committed to protecting your security and privacy. To learn more about our Privacy Policy. Click here.

What is uLink's User Agreement?

You can read our User Agreement by clicking here. Click here.

Account Management

How Can I Create a uLink Account?

Click on the “Sign Up” button located in the home page. Fill out the information requested. Once you confirm your details and click on “Finish”, a verification e-mail will be sent to the registered e-mail address with a link to activate your uLink account.

How Can I Make Changes to My uLink Account Information?

Log in into your uLink account, click on “My Account” menu and then click on “Edit Profile”. Please note that there is some information that cannot be edited and you must call Customer Service to change it.

How Can I Close My uLink Account?

To close your account, you need to call customer service or send us an email.

How Can I Change My Password?

Log in into your uLink account, click on “My Account” menu and then click on “Change Password” and follow the instructions.

What Can I Do if I Forgot My Password?

If you do not remember your password, click on “forgot password” link located in the login screen. Then follow the instructions to reset your password. You can also call Customer Service to request help.

How Can I Add a Credit or Debit Card to My uLink Account?

Click on Send Money menu and then click on Sending Methods. Click on Add New Credit/Debit Card and fill out the information requested.

How Can I Add a Bank Account?

Click on Send Money menu and then click on Sending Methods. Click on Add New Bank Account and fill out the information requested.

How Can I Add a New Beneficiary?

Click on Send Money menu and click on Beneficiaries. Click on Add New Beneficiary and fill out the information requested. You can also add a beneficiary by clicking on the quick link located on your dashboard.

How Do I Verify My Bank Account?

When adding your bank account for the first time, we ask you to verify your account before making a transaction. There are two ways to do this: you can click on Verify Bank Account quick link available on your Dashboard, or you can do it from Sending methods section. Enter the two amounts sent to your uLink account to verify your bank account.

Cancellations and Refunds

How Can I Cancel a Transaction?

You can cancel a transaction any time before it is paid to your beneficiary and without any fee. You can cancel a transaction directly from the “Transaction History” section or by clicking on the cancel icon shown in the recent transactions table of your dashboard. You can only cancel a transaction if it is in PAYABLE status and if it was done the same day of the cancellation; otherwise you will need to contact Customer Service to request the cancellation.

Why Has My Cancellation Been Denied?

There are two reasons why your cancellation may be denied: either your transaction has already been paid or some type of hold was placed on it. Call customer service to get more details.

Can I Make Changes to My Transaction Once it Has Been Submitted?

If the transaction has not been paid, you can replace your transaction for a new transaction or you can request a cancellation to create a new transaction.

In Which Cases am I Eligible for a Refund?

If you send a money transfer to a designated beneficiary and later request that we stop the payment of this transaction, first we will check with the paying agent to determine whether or not the money transfer has already been paid to the beneficiary. If we can confirm that payment has not been made, the money transfer will be cancelled and we will issue a refund the amount of the money transfer, including the service charge. Your refund will be in USD.

Please refer to our User Agreement for specific state regulations.

Fees and Exchange Rate

How Much Does uLink Charge to Send Money Online?

Our fees vary depending on the destination country, the amount being sent, and the payment method being used. Fees start as low as $2.99 for bank account transfers and $3.99 for credit or debit card transfers.

How Does uLink Determine the Exchange Rate?

Exchange rates are based on world currency markets, which change often. Foreign exchange rates listed in newspapers or elsewhere are usually wholesale or inter-bank rates that are not available for individuals.

What Currency Can the Beneficiary Receive?

Depending on the country, the beneficiary can receive local currency or USD.

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