Help

Send and Receive Money

How can I send money?

Login to your uLink account.
Click on “Send Money”.
Select or add a beneficiary and enter the amount you would like to send.
Select or add your payment method.
Finally, review and confirm your transaction.

How much money can I send with uLink?

As a Silver Level Customer: You can send up to $1,999 daily and up to $4,999 during a 30-day period.
As a Gold Level Customer: You can send up to $2,999 daily and up to $7,999 during a 30-day period.
As a Platinum Level Customer: You can send up to $4,999 daily and up to $14,999 during a 30-day period.
As a Diamond Level Customer: You can send up to $9,999 daily and up to $24,999 during a 30-day period.
If you would like to check your eligibility for a level increase, please contact Customer Service and we would be happy to look into your request.

To which countries can I send money to?

We have an excellent coverage worldwide including Mexico, Central America, the Caribbean, South America, Asia, Europe, Africa, and Australia. Click here to see the full listing of our destinations.

Am I required to sign up to send money?

Yes, you are required to sign up to send money with uLink. Be rest assured that your personal data and financial information in your profile is always safe and protected.

Is there any cost to sign up with uLink?

No, signing up with uLink involves no cost to you.

How long will it take for my beneficiary to receive the money I send?

The time taken to process a transfer depends on your sending method. If you decide to send money with a credit card, debit card, or using the uLinkcard Prepaid Mastercard®, the transfer will be available within 30 minutes to 1 hour. If you choose bank account as your method of payment, the transfer will be available within 4 business days. Please note that uLink makes every effort to ensure timely processing of transactions. However, at times, there are factors that are outside of our control that may cause processing delays. Such factors may include:
  • Additional information needed by uLink or the recipient’s bank/financial institution for added security
  • Verification of your bank account
  • Paying network processing hours
  • Branch location business hours
  • Holidays
  • Errors in recipient’s details
  • …and more
For questions and concerns regarding the status of a transfer, feel free to contact Customer Service.

How will my beneficiary receive the money I send?

There are four ways by which your beneficiary can receive money the money you send:
1. Cash payout at any of our paying agents
2. Credit to your beneficiary’s bank account
3. Home delivery (available in certain countries)
4. Digital wallets (available in certain countries)
Click here to search for a paying agent that meets your needs

How will I know once my beneficiary receives the money I send?

Log in to your uLink account to check the status of your transaction and click on Send Money > Transactions. Also note that at the time of adding your beneficiary, you have the option to have us send an SMS to your beneficiary to notify them once the money is available for collection or once it has been deposited into their account.

What payment methods can I use to send money?

You can send money using a credit card, debit card, or by using the uLinkcard Prepaid Mastercard®.

What does my beneficiary need to collect the money I send?

Depending on the destination country, your beneficiary must present the transaction number and a valid government issued photo identification such as a driver’s license, passport, etc.

Transaction History and Track Transaction

How can I check my transaction history?

To check your transaction history, login to your uLink account and click on “Activity” from the menu to view your recent transactions.

Security and Privacy

How can I be sure that my financial information and personal data is safe?

At uLink, your financial safety is our top priority. In order to ensure the safety of your personal and financial information, we use an encryption system and security measures such as 2-step verifications that help protect your account. Our system is also monitored and verified by Verisign. Click here for helpful tips on keeping your account safe.

What is uLink’s privacy policy?

uLink is committed to protecting your security and privacy. Click here to learn more about our Privacy Policy.

What is uLink’s user agreement?

Click here to read our complete User Agreement.

Account Management

How can I create a uLink account?

Click the “Sign Up” button at the top right. Fill in the information requested. Once complete, you will receive a verification e-mail on the registered e-mail address with a link to activate your uLink account.
You can also begin the sign up process by downloading the uLink Money Transfer app on Google Play or on the App Store.

How can I make changes to my uLink account information or profile?

Log in into your uLink account, click on “Settings” from the menu, and then click on “My Profile” to view and edit your information. However, please note that there are some fields that cannot be edited. If you would like to edit fields that are not editable, please contact Customer Service.

How can I close my uLink account?

To close your account, you will need to call customer service or send us an email.

How can I change my password?

Log in into your uLink account, click on “Settings” from the menu, and then click on “Change Password”.

What can I do if I forgot my password?

If you do not remember your password, click on “forgot password” link located in the login screen. Then follow the instructions to reset your password. You can also call Customer Service to request help.

My account is locked.

If your account is locked, you will need to call customer service or send us an email to request help.

How can I add a credit card or debit card to my uLink account?

Login to your uLink account.
Click on “Settings” from the menu
Click on “Manage Payment Options”
If you are using the app, click + on the top right of your screen.
If you are using the web platform, simply follow the steps to add a new payment method.

How can I add a new beneficiary?

Login to your uLink account.
Click on “Contacts” from the menu
If you are using the app, click + on the top right of your screen.
If you are using the web platform, click on “Add Contact” and simply follow the steps to add a new beneficiary.

How do I verify my bank account?

When adding your bank account for the first time, we require you to verify your account before placing a transfer. To verify your bank account, click on Settings from the menu bar and click “Manage Payment Options”. If a bank account entered is pending verification, simply click “Verify” and follow the instructions.

Cancellations and Refunds

How can I cancel a transaction?

You can cancel a transaction any time before it is paid to your beneficiary and without having to pay any fee. To cancel a transaction, go to the “Transaction History” section or by clicking on the “cancel” icon shown in the recent transactions table of your uLink dashboard. Please note, that you can only cancel a transaction if it is in “PAYABLE” status. If you need any additional help regarding the cancellation of your transfer, please contact Customer Service.

Why has my cancellation been denied?

There are two reasons why your cancellation may be denied:
Your transaction has already been paid
A hold was placed on your transfer
If you have questions or concerns about a denial of cancellation, please contact Customer Service.

Can I make changes to a transaction once it has been submitted?

You can only make changes to a transaction if it is not in the “Payable” or “Paid” status. If you need help making changes to a transfer you recently placed, please contact Customer Service.

In which cases am I eligible for a refund?

You are eligible for a refund for transfers that are successfully cancelled.
If your cancellation is successful, we will issue a full refund i.e., the amount of the money transfer and the service fee. Note that your refund will be in USD.
Please refer to our User Agreement for specific state regulations.

Fees and Exchange Rate

How much does uLink charge to send money?

Our fees vary depending on the service, destination country, the amount being sent, and the payment method being used. Our fees start at $0 for money transfers. We request you to please log in to your uLink account to verify the fee calculation for the service, destination country, amount and payment method you plan on using. Also, stay updated with our regular FX promotions and flash sales by following us on social media:
Facebook
Instagram

How does uLink determine the exchange rate?

Exchange rates are based on global currency markets, which change often. The foreign exchange rates listed in the media are usually wholesale or inter-bank rates which are not available for individuals. Although, at uLink, we do our best to make sure we extend excellent exchange rates to our customers.
Stay updated with our regular FX promotions and flash sales by following us on social media:
Facebook
Instagram

What currency can my beneficiary receive?

Depending on the country, your beneficiary can receive the money you send them in local currency or in USD.

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